Greenhouse Recruiting is continuing to operate without any further disruption. We will publish a post-mortem with more information about these issues once we re-enable the advanced search features tomorrow. We sincerely apologize for the disruptions these incidents have caused for you and your team.
Posted Feb 07, 2017 - 22:08 UTC
Monitoring
Our team has deployed a fix and Greenhouse Recruiting is now available for all users. Job Boards and the Job Board API were unaffected by this issue, so any candidates applying during this period will populate to Greenhouse Recruiting shortly. We will continue monitoring for additional problems and post another update shortly.
Posted Feb 07, 2017 - 20:54 UTC
Investigating
Greenhouse Recruiting is currently unavailable for all users. Our team is investigating and will post an update soon.
Posted Feb 07, 2017 - 20:45 UTC
Identified
The earlier performance issues have also impacted edits to Job Posts, which are delayed in appearing on internal and external job boards. These updates have been saved properly and will update shortly. Additionally, newly-created tracking links are not functioning immediately. Our team has identified the cause of the delays and is working to resolve the backlog of changes. We apologize for the inconvenience.
Posted Feb 07, 2017 - 19:06 UTC
Monitoring
At approximately 12:08 EST, internal monitoring reported an increase in the number of errors and general slowness in the Greenhouse Recruiting app. Some customers were unable to reach Greenhouse Recruiting at all.
Our team has identified and addressed the cause of the performance degradation and Greenhouse Recruiting is now responding normally. Custom field search, education search, and accent support are temporarily unavailable on the Candidates tab at this time. We apologize for the inconvenience.