Increased Error Rates in Greenhouse Recruiting

Incident Report for Greenhouse

Resolved

This incident has been resolved. The period of increased errors lasted from about 17:45 UTC until 18:05 UTC (1:45pm ET until 2:05pm ET). During this period, customers who access Greenhouse Recruiting through app2.greenhouse.io as well as some customers who use SSO domains encountered some error pages or slow page load times.

We apologize for the inconvenience this incident has caused. If you have any questions or concerns, please reach out to us through https://support.greenhouse.io.

Posted Sep 24, 2019 - 19:54 UTC

Monitoring

Error rates have returned to normal. We are monitoring for any further issues.

Posted Sep 24, 2019 - 18:35 UTC

Investigating

We are investigating an increase in error rates in Greenhouse Recruiting for some users.

Posted Sep 24, 2019 - 18:12 UTC

This incident affected: Greenhouse Recruiting (Silo 1).