DNS Issues Affecting .io Websites

Incident Report for Greenhouse

Resolved

This incident has been resolved.
Posted Sep 20, 2017 - 18:33 UTC

Update

The .io domain appears to be recovering and most users should be able to access Greenhouse Recruiting, Greenhouse Onboarding, and Job Boards normally at this time. We will continue monitoring for any additional disruption.
Posted Sep 20, 2017 - 17:41 UTC

Monitoring

We have confirmed that the intermittent issues some users are having in accessing Greenhouse Recruiting, Onboarding, and job boards are a result of a larger DNS outage currently affecting all .io domains. Additionally, scheduling emails sent to calendar#@greenhouse.io or schedule@ghcalendar.io accounts may fail for some users. We will continue to monitor the situation and post an update when we have one. This outage might also impact your ability to view our status page at http://greenhouse.statuspage.io/.
Posted Sep 20, 2017 - 16:15 UTC

Investigating

We're receiving reports that some users are intermittently unable to access Greenhouse Recruiting and Greenhouse Onboarding. We believe this is caused by DNS issues affecting all .io websites. Job boards may appear temporarily unavailable to some users as well. We will post more information shortly.
Posted Sep 20, 2017 - 14:01 UTC