Scheduling Syncing Delays

Incident Report for Greenhouse

Resolved

This incident has been resolved. We will be performing follow-up maintenance tonight at 9:00pm ET to prevent similar incidents in the future.
Posted Feb 20, 2019 - 00:40 UTC

Monitoring

Our monitoring systems are no longer showing a backlog of interview updates, and any new interview updates made should be reflected in Greenhouse within normal time windows.
Posted Feb 20, 2019 - 00:01 UTC

Update

We are continuing to work on a fix for this issue.
Posted Feb 19, 2019 - 22:01 UTC

Update

We are still experiencing interview syncing delays while we work through a backlog of interviews.

We will be scheduling emergency maintenance later this evening to ensure our scheduling database can work through a large backlog like the one we're seeing today.
Posted Feb 19, 2019 - 21:53 UTC

Update

We have stabilized our internal scheduling system, but are still experiencing interview syncing delays while we work through a backlog of interviews.
Posted Feb 19, 2019 - 19:32 UTC

Identified

We have identified the root cause of the interview scheduling syncing delays and are working on a fix.
Posted Feb 19, 2019 - 19:00 UTC

Investigating

Our internal monitoring is reporting some delays in interview scheduling syncing. We are currently investigating the root cause.
Posted Feb 19, 2019 - 18:30 UTC