Some Greenhouse emails are not being sent

Incident Report for Greenhouse

Resolved

The issue has been resolved by our third-party email provider, Mailgun. If you are still experiencing issues with sending emails, please do not hesitate to reach out to Greenhouse Support.

Posted Oct 26, 2022 - 22:25 UTC

Update

We are continuing to investigate this issue, but it appears to be limited to a small number of customers. If you are having problems with sending emails, or see a warning that "It's unlikely this email will be delivered," please reach out to Greenhouse Support for further help.

Posted Oct 24, 2022 - 18:54 UTC

Investigating

Some of our customers have noticed that Greenhouse emails are not being sent. We are investigating a potential root cause. This does not affect all customers.

Posted Oct 24, 2022 - 16:48 UTC

This incident affected: Greenhouse Recruiting (Silo 1, Silo 2, Silo 3, Silo 4, Silo 5, Silo 6, Silo 101) and Third-Party Dependencies (Mailgun — Outbound).