Greenhouse Onboarding - Issues When Creating E-signature Templates

Incident Report for Greenhouse

Resolved

A fix was implemented by our e-signature provider and the system is now fully operational.

Posted Jul 14, 2023 - 13:22 UTC

Update

Dropbox Sign is aware of the issue and is continuing to investigate. Greenhouse Onboarding users can anticipate degraded performance when creating e-signature templates.

Posted Jul 14, 2023 - 00:26 UTC

Identified

We have narrowed this to an issue with our third-party vendor for e-signatures. They have been notified of the issue and are investigating.

Posted Jul 13, 2023 - 21:07 UTC

Investigating

Users are seeing delays affecting E-signatures with Dropbox Sign in Greenhouse Onboarding. We are actively investigating the issue.

Posted Jul 13, 2023 - 20:14 UTC

This incident affected: Greenhouse Onboarding and Third-Party Integrations (Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign).