Unplanned downtime due to database issues

Incident Report for Greenhouse

Resolved

This issue has now been resolved. A database server that was created late last week and set as our primary database server during this morning's planned downtime reported disk read errors. As a precaution, our infrastructure provider automatically performed a "failover", pointing the application at a backup copy of the database. That caused a brief outage of approximately 60 seconds. We do not believe any data was lost in this incident, but will be investigating. The Greenhouse API was also briefly affected by this outage.

Greenhouse Job Boards, Greenhouse Onboarding and Greenhouse Analytics were not impacted.
Posted Mar 06, 2016 - 20:23 UTC

Monitoring

The Greenhouse Recruiting application is now back online. We are monitoring the situation.
Posted Mar 06, 2016 - 20:06 UTC

Investigating

We are investigating alerts that the Greenhouse Recruiting application is currently down due to some database issues that are likely related to this morning's maintenance. We will provide updates as we know more.
Posted Mar 06, 2016 - 20:05 UTC