Issues with Calendly syncing

Incident Report for Greenhouse

Postmortem

The incident has been resolved, but there are outstanding implications for Calendly users during the time period of the incident:

  • Interviews scheduled between 2020-09-28 7:59 UTC and 2020-09-29 22:46 UTC will never sync back to Greenhouse, they will still appear on both the interviewer's and the candidate's calendar.
  • For any such interview, no scorecard reminders will be sent and the scorecard will not be synced to the interview on the Stage tab of candidate profiles.
  • Users will need to manually submit Scorecards for these interviews under the Scorecards tab of candidate profiles.

If you have any questions, please reach out to our support team here.

Posted Sep 30, 2020 - 15:46 UTC

Resolved

This incident has been resolved.
Posted Sep 30, 2020 - 13:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 29, 2020 - 23:28 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 29, 2020 - 19:58 UTC

Update

We are continuing to investigate this issue.
Posted Sep 29, 2020 - 19:27 UTC

Investigating

We are currently investigating reports of Calendly-scheduled interviews not appearing in Greenhouse.
Posted Sep 29, 2020 - 19:24 UTC
This incident affected: Greenhouse Recruiting (Silo 1) and Third-Party Integrations (Calendly).