A Greenhouse Recruiting update was released on March 3, 2021 at 18:56 UTC that led to increased error rates for Greenhouse Recruiting customers until 20:44 UTC. The incident was fully resolved on March 3, 2021 at 21:40 UTC.
March 3, 2021
18:56 UTC: Increased errors started to occur for Greenhouse Recruiting
20:21 UTC: The upgrade was rolled back for Greenhouse Recruiting silo 2
20:31 UTC: The upgrade was rolled back for all silos
21:40 UTC: Incident was fully resolved
WHAT WAS THE EFFECT?
Some requests to the Greenhouse Recruiting application failed and resulted in a ‘Something went wrong” error message.
WHO WAS AFFECTED?
All Greenhouse Recruiting silos.
WHAT WAS THE CAUSE?
We upgraded a dependency used for some of our front end (ajax) requests. This caused requests that require a specific security token (csrf) to fail.
WHAT ARE WE DOING TO PREVENT THIS FROM OCCURRING AGAIN?
If you have any questions or concerns, please reach out via our Support center.