Business Intelligence Connector - Connectivity Issues with Redshift

Incident Report for Greenhouse

Resolved

This incident has been resolved. We apologize for any inconvenience this may have caused.

Posted Feb 20, 2020 - 21:34 UTC

Monitoring

At this point the connectivity issues have been corrected and users should no longer be experiencing issues. We will continue to monitor this and are investigating the root cause.

Posted Feb 20, 2020 - 20:12 UTC

Investigating

We are currently aware of an issue where a subset of customers using the Business Intelligence Connector Redshift database may be experiencing connection issues or dropped queries. We are currently investigating this issue and will update shortly.

Users only relying on S3 are not affected by this issue.

Posted Feb 20, 2020 - 19:41 UTC

This incident affected: Greenhouse Business Intelligence Connector (Silo 1).