Onboarding UKG Pro Issues

Incident Report for Greenhouse

Resolved

This incident has been resolved.

Posted Oct 17, 2026 - 04:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2026 - 02:01 UTC

Identified

Some customers using the UKG integration may see new hires fail to sync to UKG. Our team has identified the cause and is working on a solution. We are restoring the affected UKG connections and will resend pending hires to UKG. No action is needed from customers at this time.

Posted Oct 17, 2026 - 00:05 UTC

Investigating

We are investigating an issue with the HRIS Link UKG Pro Onboarding Integration

Posted Oct 16, 2026 - 22:44 UTC

This incident affected: HRIS Link (HRIS Link - UKG).