BIC: Some users are reporting issues relating to “attributes” and “scorecard_attributes”

Incident Report for Greenhouse

Resolved

This incident has been resolved. All "attributes" and "scorecard_attributes" tables have been updated across all Silos.
Posted Apr 20, 2022 - 18:23 UTC

Monitoring

A fix has been implemented and the data for "attributes" and "scorecard_attributes" tables are now accurate. We are continuing to monitor the situation.
Posted Apr 20, 2022 - 16:58 UTC

Identified

We were unable to resolve the export issue for the "attributes" and "scorecard_attributes" tables that were generated overnight. Other tables continue to be accurate. We are working to manually update and resolve the data issues for these two tables as soon as possible.
Posted Apr 20, 2022 - 13:38 UTC

Monitoring

We have identified the issue and put a fix into place. We will continue to monitor for the next run of reports and resolve this incident once we have confirmation.
Posted Apr 19, 2022 - 23:50 UTC

Investigating

We are investigating issues with the Business Intelligence Connector (BIC) where some users are reporting malformed CSVs and out-of-date Redshift tables relating to “attributes” and “scorecard_attributes”.
Posted Apr 19, 2022 - 20:42 UTC
This incident affected: Greenhouse Business Intelligence Connector (Silo 1, Silo 2, Silo 3, Silo 4, Silo 101).