Harvest API — Slower Average Response Time

Incident Report for Greenhouse

Resolved

Harvest performance has stabilized and we are no longer seeing an increased error rate from the Harvest API. We apologize for any inconvenience this issue has caused for you and your teams.
Posted Jun 20, 2018 - 21:10 UTC

Identified

Our team has identified the cause of the slowness and is working on decreasing the overall load. In the meantime, we recommend that affected customers request data in smaller batches (using the per_page parameter) to help alleviate these errors.
Posted Jun 20, 2018 - 20:57 UTC

Investigating

The Harvest API is currently experiencing increased load and responses may be slower than usual for certain endpoints or result in errors. Our team is currently investigating and will post additional updates soon.
Posted Jun 20, 2018 - 20:31 UTC
This incident affected: Greenhouse Harvest API (Silo 1).
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