The Greenhouse Infrastructure Engineering team was able to upgrade the underlying hardware that supports our new search functionality over the weekend, which allowed us to reactivate the new search features for all organizations around 11:30 EST today. At this time we have seen no further performance degradation as a result of reactivating the search functionality, but our team will continue to monitor performance on the upgraded hardware to mitigate any further disruptions.
We sincerely thank you for your patience and understanding and apologize for the inconvenience this issue has caused.
Posted Nov 21, 2016 - 18:51 UTC
Resolved
We have continued monitoring and have seen no further issues with the legacy search functionality. As a precaution, we will keep all customers on this system over the weekend to prevent further disruption. Our team has also planned additional infrastructure work to protect against this type of outage in the future — We will post an additional update about these changes on Monday, November 21st, along with information about re-enabling the new search features. We appreciate your understanding and apologize for the inconvenience.
Posted Nov 18, 2016 - 22:45 UTC
Monitoring
At approximately 4:15 PM EST, we began seeing system errors and receiving reports that the Candidates tab and universal search bar were not responding normally. Our team was able to quickly fall back to our legacy search system, which brought this functionality back online. New search features — custom field search, education search, and accent support — are temporarily unavailable at this time. We apologize for the inconvenience.