Some applications submitted between 14:47 UTC and 22:36 UTC on March 3, 2021 were delayed in arriving in Greenhouse Recruiting due to an update that was released. The applications were all reprocessed by 17:00 UTC on March 4, 2021.
14:47 - An update is released that unintentionally begins the incident.
17:47 - The incident is identified by the Engineering team.
20:32 - A fix is deployed to all Greenhouse Recruiting instances.
17:00 - All applications are reprocessed and tagged in impacted Greenhouse Recruiting accounts.
Some applications were delayed in arriving in Greenhouse Recruiting between 14:47 UTC on March 3, 2021 and 17:00 UTC on March 4, 2021.
Some Greenhouse Recruiting customers.
All impacted customers were notified via email and impacted applications were tagged with “march2021_reprocessed_attachment” in Greenhouse Recruiting.
We released an update to application attachments that interacted with auto-merge for new applications in an unexpected way.
If you have any questions or concerns, please reach out via our Support center.