Errors with sending emails from no-reply greenhouse email address

Incident Report for Greenhouse

Resolved

This incident has been resolved.
Posted Apr 23, 2021 - 17:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 23, 2021 - 17:32 UTC

Identified

We have identified the problem and are working on a fix. The issue impacts emails sent from no-reply greenhouse email address. As a temporary workaround, affected users can update global email templates to use a different organization-wide email address.
Posted Apr 23, 2021 - 16:24 UTC

Investigating

We are investigating customer reports of errors generating applicant rejection emails.
Posted Apr 23, 2021 - 16:02 UTC
This incident affected: Greenhouse Recruiting (Silo 1, Silo 2, Silo 3, Silo 4).
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