Errors with sending emails from no-reply greenhouse email address

Incident Report for Greenhouse

Resolved

This incident has been resolved.

Posted Apr 23, 2021 - 13:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 23, 2021 - 13:32 EDT

Identified

We have identified the problem and are working on a fix. The issue impacts emails sent from no-reply greenhouse email address. As a temporary workaround, affected users can update global email templates to use a different organization-wide email address.

Posted Apr 23, 2021 - 12:24 EDT

Investigating

We are investigating customer reports of errors generating applicant rejection emails.

Posted Apr 23, 2021 - 12:02 EDT

This incident affected: Greenhouse Recruiting (Silo 1, Silo 2, Silo 3, Silo 4).