Greenhouse Recruiting Unavailable for Some Customers

Incident Report for Greenhouse

Resolved

This incident has been resolved. We released a change to our routing infrastructure that inadvertently resulted in some users intermittently receiving an error page. We have reverted that change and users can now access Greenhouse without issue. We apologize for any inconvenience this has caused.
Posted Oct 25, 2018 - 16:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results. The error rates have decreased to normal levels.
Posted Oct 25, 2018 - 16:27 UTC

Update

We are continuing to investigate this issue.
Posted Oct 25, 2018 - 16:25 UTC

Investigating

We are currently investigating an issue where Greenhouse Recruiting is unavailable for a subset of customers. We will provide an update soon.
Posted Oct 25, 2018 - 16:10 UTC
This incident affected: Greenhouse Recruiting (Silo 1).
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